Are you worried about lost productivity, time, and performance due to equipment failures? In today’s networked lab, it’s more important than ever to stay on top of things and control avoidable downtime.
With Target Analysis‘ service plans, you can maximize your instrument investment and avoid the high costs associated with equipment downtime.
Remote support provides additional service through remote software to resolve instrument issues before a technician is dispatched. Our remote support team works with you via phone and software to remotely control your system to troubleshoot, repair or assist. This additional level of support allows for faster resolution of issues and ultimately reduces instrument downtime.
If a technician is needed after a diagnosis, they’ll be dispatched to evaluate further or repair your instrument.
Remote support is included in all service plans!