Compliance & support
Service Contracts
Predictable support. Protected performance.
The service
Support designed around your laboratory.
Maximise instrument duty cycle with an annual service plan that gives your laboratory clearer costs, faster support, and greater planning security.
Our trained and certified technical department supports the complete systems we sell, across multiple brands and instrument configurations.
plans
Choose the coverage that fits.
| Coverage | Light | Basic | Standard | Premium |
|---|---|---|---|---|
| Preventative Maintenance | ✓ | ✓ | ✓ | ✓ |
| Technical Support | ✓ | ✓ | ✓ | ✓ |
| Guaranteed Response* | ✓ | ✓ | ✓ | ✓ |
| Labour & Travel Expenses | — | ✓ | ✓ | ✓ |
| Training Course Discounts | — | — | ✓ | ✓ |
| Replacement Parts | — | — | ✓ | ✓ |
| Validation | — | — | — | ✓ |
*Response conditions are defined in the selected service agreement.
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Related services
Let’s keep your work moving.
Tell us about your instrument, workflow, or support requirements.